Passport Seva Kendra, Ahmedabad

Horrible experience. Very slow process. Since 45 minutes so many people have been waiting for counter B but there is no one to attend. The staff has not even started the service yet. It's very crowded and no place for sitting. Pathetic management.

Worst managed place. Counter A & B are well managed because of highest no of counters. The problem is in C counter. No place for seating and too slow people are managing. Hence can't control the crowd.

Obtaining a fresh passport can be quite time-consuming. The authorities require several documents, including the birth certificate, driving license, school LC, and mark sheet. Although the parking facility is limited, the staff are generally competent, albeit occasionally appearing irritated due to the high volume of applicants. Additionally, there is a Xerox facility available on-site, with a charge of 2 rupees per page. Applicants are requested to sign their Xeroxed documents. There are five counters available at the Seva Kendra for token issuance, with specific counters designated for different types of passport applications: 3 Counter for normal passport (fresh and reissue), 1 Counter for tatkal passport (fresh and reissue), and 1 Counter for minor passport applications (for individuals below 18 years of age). Upon reaching the ground floor, all documents are thoroughly checked. Applicants are advised to bring all necessary documents, regardless of what they have been specifically asked for. For non-ECR (education above 10th grade), LC and mark sheet are requested. After receiving a token, applicants proceed to the second floor and wait for their number to be displayed on TV screens. During this time, it is not uncommon for delays to occur, such as when an applicant makes mistakes in their date of birth proof, resulting in a waste of around 15 minutes. The passport application process involves three main counters: Counter A, where applicants have their photo taken, sign documents, and submit their feedback form; Counter B, where verification questions regarding address and name details are asked. Counter C, overseen by senior officers who verify document details without posing additional questions, concluding with a signature on the application. Finally, after completing the process, applicants exit . The facility and may experience challenges in locating their vehicles due to parking issues managed by the municipal corporation.

Security outside is a thorough gentleman. He guided and helped beyond expectations. After going upstairs need to verify documents. Person guiding for counter was enthusiastic. Counter A Verification was smooth. Took less than 5 minutes. Here there is no display for counter number alloted to token number of applicant. Yet person, standing their was guiding perfectly. Counter B total six counters are their. Sitting arrangement, though not sufficient, is provided to see your turn on display guiding for counter number. In about less than 15 minutes documents were reverified after I left counter A for counter B. Counter C total 4 counter for final verification with sitting arrangement in waiting area and digital display depicting token number called for final submission. It took 5 minutes total including waiting. So procedure was totally smooth going and stressless. Go through official website and bring required all specific self attested documents, again legible for hassle free finish.

Just useless system of treating people especially the accompanions very rudely waiting without water, washrooms and shelter out side in red hot summer of ahmedabad. They need to learn empathy apart from collecting money.

Not well managed and Indisciplined staff. Security guard is rude and disrespectful.

Here the management itself is not aware of basic rules which are already written on Application receipt. They are expecting both the parents for kid passport renewal while it's clearly mentioned that only one parent or guardian is allowed in the premise with kid. It seems people are illiterate or don't care of reading their own rules.

The work was very smooth and fast. My parents' and my passports were made here. The staff was excellent. Thank you so much!