Karong Post Office

Worst post office ever my Dad tried to send my parcel ,but they refuse cash payment n they want in their bank account by gpay .they Told my dad to leave the parcel at the office and leave because there is no internet later once the internet is available they will open the parcel n check them only they they will send and now the parcel is nowhere to be found and they lost the parcel.worst customer service ever this not the first I am sending a parcel non of the post office refuse cash payment or tell the customer to leave the parcel at the office because there is no internet, I really don't know what kind of services is this very unprofessional