Passport Seva Kendra

Today I visited the Passport Office on 28 November 2025 with a reporting time of 3:15 PM for my fresh passport application. Honestly, I was very worried after reading many negative reviews online, but my experience turned out to be completely opposite. Everything was handled very smoothly and professionally. The entire process took only around 30 minutes, and I was done and out of the office quickly without any hassle. Staff behaviour was good, the counters were well-organized, and the overall flow was very efficient. I am extremely satisfied with my experience. Now I am waiting for the police verification process.

The Passport Seva Kendra at Lalbagh Main Road handles a huge crowd every day, but unfortunately the office space is far too small for the volume of applicants. Even though there is a sitting arrangement outside for parents and people who accompany applicants, it still feels congested and unorganised. For a government service meant for citizens, the overall experience feels disappointing and far from smooth. Process Flow: 1. First Counter: They check documents and tell you what photocopies you need, but the staff attitude is very careless and unhelpful. 2. Counter A: Photograph, document scanning, and thumb impression. You have to keep watching the screen for your token, and there is absolutely no proper communication from staff. 3. Counter B: Original documents are checked again. 4. Counter C: Final verification before exit. Even though the process looks simple on paper, the actual execution is slow and chaotic. It took 2 hours 40 minutes just to complete verification. The worst part is the behaviour and service mindset of the staff--they act as if they are doing a favour to the citizens instead of providing a basic service. For such an important government facility, the professionalism and customer handling are extremely poor. Parking: Parking is available nearby. For cars, you have to park at the designated parking lot after the signal on the left. Parking charges are 50 for up to 2 hours and 70 for 2-3 hours. Overall, this centre seriously needs better management, trained staff, and improved customer service. With such a high footfall, citizens expect efficiency and respect--not confusion, delay, and rude behaviour. Only the supporting system outside is manageable; everything inside needs improvement.

PSK is located near lalbagh and is usually crowded. No parking is available however 2 wheeler parking is available on other side of road (basement). Outside waiting area is there but No display is available for current time slots hence same is managed manually. As token /entry counters are limited it is advisable to cross check docs before submission. Processing is done in 3 stages - A,B and C counters. A & B counters are sufficient and well managed by TCS. C Counter is by RPO authorities and final. Sitting area is good but not sufficient considering the usual crowd. Display system is efficient.

Passport seva Kendra _ Lalbagh Bangalore. This passport office had a smooth operation 10 years ago when I came for my passport. Now I came for renewal, and the service is the worst. Very slow operation. They give more tokens than they can manage, and the crowd is like Kempegowda Bus Station. My 12:45 PM appointment has not moved till 2:30 PM, and it looks like it will go up to 4 PM. Please don't choose this office anymore. Worst experience.

The Passport Seva Kendra on Lalbagh road is an example for how not to run a public service. Though every applicant goes there by paying prescribed fees, we get a feeling that some free service is being offered . Counter A where your biometrics, photograph and signature are obtained is the only fastest activity. After that counters B & C are slowest as number of counters in B&C are relatively less compared counter A. In counters B & C the token numbers are not attended in sequence. Eg. Token 790 is called before token 760. What is the logic nobody understands. There is absolutely no place to sit and literally we have to stand for 60-90 minutes to get through counters B&C. There is one coffee day counter near waiting area which serves as an emergency food source during the long wait. When we upload most of the documents why does passport renewal take so much time ??

Queue will be followed by the appointment timings accordingly. There is 3 zones of verification process procedures(A,B,C) Except 1st enrolment process to check in 5mins and will get a queue number. Then the process starts, A zone will take hardly around 10mins, B zone will take around 30 to 40 mins, C zone will take around 40 mins. Whole process took 2 to 3hrs!!! There's a small cafe inside for beverages and foods. This was on WEEKDAY guys! and the staffs were so cool and guided with proper information.

This office is small for the amount of crowd coming in. However, the crowd management and overall process was organized. Our passport documents verification was fast as we had a minor with us - preference is given to senior citizen and kids below 3 years. It will be difficult to park cars on the road and you will probably not find a free parking space anywhere in or around the passport office. There are a few paid parking spaces just 100 meters before the passport office and I recommend using these paid parking spaces.

Don't plan to get your own car . Nearest parking spot charges 50 rs per hour and one near MTR charges slightly less . Better to take 2 wheeler(parking available inside) or get a cab. Get enough xerox copies of all your documents along with original or else it will be hassle in the first counter where token is issued. Don't be too early but don't be late as well or else they will send you back Once tokens are received it's a long wait . Process takes you to different counters and there is considerable wait time . In the new age of IT and so many modern systems and technology the entire experience is not that great . The staff at all counters -A,B and C looks stressed and always about to loose their cool but am sure it's the system to blame and their mentality is definitely to help. But since it's our people we will adjust, manage and move on just like with most of the govt services. No good hotels in the nearby vicinity other than few small vendors . So carry your water and snacks to munch after hours long wait.