India Post Office

I had the opportunity to send my first ever speed post, and I must say, the experience was truly positive. As I entered the office, I found myself feeling a bit lost in the new environment. However, a helpful staff member guided me to the counter, ensuring that I received the necessary assistance. Initially, I had concerns about potential negative experiences based on past reviews, expecting rude, arrogant, or unprofessional behavior from the staff. To my surprise, my expectations were completely wrong. The office had a clean and well-maintained compound, and the staff members greeted me with warm smiles and provided excellent service. This experience taught me an important lesson - not to trust everything I read online. It is always better to see things for oneself and form an unbiased opinion.

As per my experience... I would say I have received the worst service .... I have sended my Item on speed post parcel but it took more than 25 days to reach the destination...Even after writing complain letter for twice trice they hardly looked to it. I received my parcel with Damaged and even wrote a Compensation letter... But still there is no Update nor received my compensation it's almost going to be a month.... Worst Experience. Never again going to send parcel again from post office.

The India Post branch at Nagaland Civil Secretariat calls consignees to come collect from their office. If India Post is unable to deliver parcels they should not accept. It is a HUGE INCONVENIENCE for the recepient. There are scores of courier service agencies who can provide doorstep delivery.

A nice and approachable lady came to my service as I entered the room. She helped me get my parcels and was kind enough to carry my stuff out as I was alone and had two parcels. She continued expressing her concerns for me to get a taxi (thanks to this kind lady). Though so many of the other reviews gave me a negative connotation the reality of my encounter at the post office was totally different. The parcel came just as it was packed in good condition. Continue the good service

Will be honest, horrible customer service. The employees are very snarky; lady with dark eyeliner and bun thinks it's funny to make fun of customers in front of them and was very rude when i went to send my package. When i called for help to return something, the other workers right in front of me continued laughing and talking and completely ignored me. I feel that's quite inappropriate to do, especially at the place they've been given employment in. Should be taught manners and etiquette, it's quite embarassing for their age to treat customers in such a way

Worst delivery agent Literally so rude , i think they should be kinder to people and have patience and do their work and not show unnecessary attitude to customers Treating us like an inferior being .

First of all, if you use this service make sure that your parcel has a tracking no. upon arrival don't expect to get a call or any kind of messages that your package has reached its destination. Secondly, if you expect your parcel to be delivered by the staffs then you must be from a foreign land. Thirdly, don't expect to retrieve your package on the first day you step foot into their office, there's more chances of you being kidnapped than having things work out the way it should. Fourthly, read your Bible everyday and pray to God that your package reaches home safe and does not wander about along the way like the Prodigal son. Lastly, don't bother complaining to India Post on Twitter because you will get the same response every time, "address is incomplete - cannot be delivered" in spite of having the full add clearly written on the package along with the phone no. Welcome to 1961!

Just because the public has the freedom to write does not mean give reviews that damages the department image without proper knowledge. Nagaland is among the top in booking parcels in northeast where dimapur and kohima is the busiest. In kohima Head office there are only 2 booking counters where 2 employees handle hundreds of parcels everyday. Does the public expect the employees to work like robots without any lunch break, bathroom break or even have conversations in between. The way some of the reviews are written here is very disappointing which only shows bad image to our own naga people. If there is any complaint please write an application and submit to the office or directly approach we are ready to improve and give our best service.