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WelcomHeritage Fernhills Royal Palace
📍 Ferrnhills Post, Ooty, Tamil Nadu 643004
✓ Active Centre⭐ 4.2/5 (1327 reviews)📞 +91 99439 99945⏱️ 3 min read
WelcomHeritage Fernhills Royal Palace
Passport Service Center
Ferrnhills Post, Ooty, Tamil Nadu 643004
Ooty, Tamil Nadu 643004
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www.welcomheritagehotels.in/welcomheritaOfficial Website
Area / Ward
West Mere
PIN Code
643004
Plus Code
9MWP+R8 Ooty, Tamil Nadu Verified May 2026
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WelcomHeritage Fernhills Royal Palace
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⭐Customer Reviews
RK
★☆☆☆☆
We visited Fernhills Heritage Hotel, Ooty as a group of 20 people. Unfortunately, our experience was highly disappointing.
Except for the ambience and heritage setting, nothing met expectations. The starters were very ordinary, lacking both taste and presentation. The Hyderabad biryani served was especially disappointing and did not resemble any authentic biryani in flavor, aroma, or preparation.
Considering the reputation and pricing of a heritage property, the overall food quality and dining experience were far below standard. As a group, we expected much better service and cuisine.
Overall, it was a very poor experience, and we would not recommend this place at all.
AP
★☆☆☆☆
Stayed for 5days at this property. A sorry state of affairs and a shame in the name of hospitality. Old palace and royalty but poorly maintained. Staff are those with zero training of any kind. They don't know how to speak and treat guests. Worst part is the food which is always served cold and poorly cooked. No staff attends to you at the breakfast table or clears off the plates from the room. Breakfast buffet is really bad and same food is served everyday and has no taste and is served cold. The only bread toaster of this palace never toasts!!!
If you make the mistake of asking for hot water bags for your kids since the room heaters are ancient and just alive then they ring the bell at 11pm and have no qualms about it.
Service by the staff is a big 0.
Even if they offer you free rooms to stay please don't make the mistake of staying at their place ..
Heritage group of hotels should withdraw than bring a bad name to their hotel chain.
CG
★★★☆☆
Overall, the hotel is poorly maintained. They don't provide 24hrs running hot water in a place like Ootty. So it's definitely a thumbs down especially for people travelling with kids. The room heater doesn't work. And it takes ages for the staff to attend to your room service call.
MB
★☆☆☆☆
The worst decision of my life when I choose this resort for my special moment "Candle light dinner" their food and service sucks, they don't have any guest or visitors just pretends like they are super busy.
The menu is wrost, local dhaba has more varieties then their menu. I request @makemytrip to stop ruin people special moment by offering candle light dinner at this ghost place.
PM
★★★★★
Fern Hills Hotel in Ooty is truly worth a visit. I'm not sure why people call it haunted--there's nothing spooky about it. The property was once the summer palace of the royal Wadiyar family of Mysore, and it has been preserved in its original charm with only minimal modern upgrades. If you're looking to experience the grandeur of a heritage royal palace, this is a beautiful place to stay. Even if you're not staying overnight, you can always drop by for lunch/dinner. The property is vast and, although the staff may seem fewer in number for such a large space, it's likely because guest traffic is low due to these unnecessary haunted rumours. Don't let that deter you--ignore the stories and visit to enjoy a truly memorable experience.
VD
★★★☆☆
We did not stay here but went to the restaurant to have lunch. The food, service, ambience, were all excellent. Our servers, were exceptional--polite, attentive, and very thoughtful in taking care of our needs. Our family follows a vegetarian and vegan diet, and we were delighted to find delicious options to choose from.
I would have gladly given a 5-star rating if it hadn't been for the inconvenience with payment. We are visiting from the US and rely on our Visa card for larger expenses. Unfortunately, they were unable to process our Visa card, even though most establishments in Ooty--from Modern to A2B--accept it without issue. This caused us significant inconvenience. We were just about able to make a cash payment. Even our indian visa card for not work here.
JA
★★★★★
It's a wonderful Experience. One of the best places i ever stayed. When i searched for this property some of the reviews about this place were "spooky, Haunted, no perfect painting, floor sounds , Don't Go there" like that. Don't fall for those comments you must see this place by yourself. I stayed there and I didn't see any ghosts or any other paranormal activities. This is a 200 years old mansion, obviously it doesn't have perfect painting and a perfect floor. This is a piece of History. The ambience, food , rooms and everything was excellent. If you are lucky you will see bison. Special mention to the staff and manager. They were friendly and cooperative and made us good food. It's also a shooting location.
S
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📊Quick Comparison: Top Passport Service Centers in Ooty
| Name | Rating | Phone | Link |
|---|---|---|---|
| WelcomHeritage Fernhills Royal Palace Current | ⭐ 4.2 (1327) | ✅ Yes | View Details |
| Polam Right Ooty Tours and abroad Visa service | ⭐ 5 (382) | ✅ Yes | View Details |
| AL AWWAL TOURS AND HAJJ SERVICE PVT LTD | ⭐ 4.9 (197) | ✅ Yes | View Details |
Comparison based on verified Google Maps data and user reviews.
❓Frequently Asked Questions
Where is WelcomHeritage Fernhills Royal Palace located? +
WelcomHeritage Fernhills Royal Palace is at Ferrnhills Post, Ooty, Tamil Nadu 643004, Ooty, Tamil Nadu 643004.
What services does WelcomHeritage Fernhills Royal Palace offer? +
WelcomHeritage Fernhills Royal Palace offers passport applications, renewals, corrections, and status checks. Call +91 99439 99945 for details.
What are the opening hours of WelcomHeritage Fernhills Royal Palace? +
WelcomHeritage Fernhills Royal Palace is open business hours. Open all days.
What is the fee for a new passport at WelcomHeritage Fernhills Royal Palace? +
Passport fees vary by type and urgency. Check the Passport Seva website or visit WelcomHeritage Fernhills Royal Palace in Ooty for details.
Can I walk in without an appointment at WelcomHeritage Fernhills Royal Palace? +
Some services may accept walk-ins, but appointments are recommended to avoid delays at WelcomHeritage Fernhills Royal Palace.
Is WelcomHeritage Fernhills Royal Palace a government-authorized center? +
Yes, WelcomHeritage Fernhills Royal Palace in Ooty is an authorized passport service center recognized by the Ministry of External Affairs.
About WelcomHeritage Fernhills Royal Palace
Set in a former palace dating from 1844, this opulent all-suite hotel on 20 hectares of landscaped grounds is 2 km from both Udagamandalam train station (part of the Nilgiri Mountain Railway) and boating at Ooty Lake. Stately, antiques-filled suites with period features have living rooms and dressing rooms. All offer fireplaces, whirlpool tubs, flat-screen TVs and minibars, as well as tea and coffeemaking facilities. Breakfast is served in the ornate, upscale restaurant. Other amenities include a formal wood-paneled bar and a grand ballroom, as well as lush gardens with sitting areas.
How to Get Help at WelcomHeritage Fernhills Royal Palace
To apply for or renew your passport at WelcomHeritage Fernhills Royal Palace in Ooty, book an appointment online via the Passport Seva portal. Walk-ins may be accepted for specific services. Contact +91 99439 99945 for queries.
Why Choose a Verified passport service center in Ooty?
Verified passport service centers like WelcomHeritage Fernhills Royal Palace in Ooty ensure your documents are processed securely and efficiently by authorized personnel, reducing delays and errors.
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