State Bank of India ARNI

I visited the branch this afternoon to change my soiled and mutilated currency notes. So I asked them and I was directed to counter 3 and 4 and again I was directed to cash officer. So I went in and I stated my purpose - the person told me now we can't do that ,I was like ok sir. He questioned me where are you from and do you have an account here - andso I told; no I'm from other district ,here on working purpose and I don't have account in this branch but I do have account in SBI. When he asked me these things I thought he was going deposit the amount to my account. It was fine till this. The inappropriate questions - why do you have so much soiled notes is it hobby ,what are you going to do build a house by saving all these. You go save it (poi nalla sethu vachuko). If you are going to decline you could have simple said a no. Why use such inappropriate words. If you are thinking you have too such and you can't handle workload then why advertise and paste a poster - that we do afford services as exchanging soiled notes. I don't know how many people are treated this way. Hope they don't cross their lines and elevate to violence means To people who experienced the same situation as me or verbal abuse from the staffs . How to file a complaint: Level 1- contact the SBI customer care(if not satisfied go to level2) Level 2- complain to bank's nodal officer Level 3- complain to principal nodal officer by emailing PrincipalNodalOfficer@sbicard.com(if not satisfied or didn't get any response go to level4) Level 4- complain to customer service head by emailing CustomerServiceHead@sbicard.com(if not received satisfied outcome) Level 5- ultimate approach Banking Ombudsman - this is little special because you can file a complaint against any bank or financial institutions regulated by RBI under RBI's Integrated Ombudsman scheme. You can file a complaint online at https://cms.rbi.org.in or by submitting a complaint letter or email to crpc@rbi.org.in. Final level (the last choice) - take legal step by filing a law suit and seek compensation for abuse. I hope it's useful ...

Very very worst customer service on this branch. staffs not helping to customer. Suppose you are going to this branch for any purpose take one day leave for your office, because any type of work they're postponed to another counters end of the day the work is pending. Major staffs are not sincerely work for public.

I have ever seen worst staff like in this branch...staff are not helpful and sincere to customers...pls don't go to the bank ...

Bank staff are not responsible for the customer problem

Are you go to arani sbi bank? Please take one day leave......

There's just one star hence giving it

None

None