SmotPro India Pvt Ltd | Passport Renewal in Mumbai

I had a terrible experience with Smotpro for my passport work. They took a significant amount of money but did not deliver any result, and I finally had to hire another agent to get my work done. Throughout the process, I was the one constantly chasing them for updates. The "updates" they shared were nothing more than the same information available on the official passport status link, so there was absolutely no value in their service. My operations manager was Sravani, and dealing with her was extremely frustrating. Half of my time went into trying to understand what she was saying or writing on chats, and there was no clear, helpful communication at any point. They come across as completely unprofessional, with no visible connections or capability to actually move the process forward. In my opinion, they just take money and leave you to keep following up without giving any real help. Based on this experience, I would strongly advise people to save their money and avoid Smotpro for any services. I will never recommend them to anyone.

Very good and dedicated service by the team, special thanks to Gayathri mam for her guidance and follow up throughout passport process.

I used the services of SmotPro for passport renewal. Srawni did a good job of assisting me with it. However I would like to give a feedback for the senior management to be more proactive as a lot of calls were unanswered. As a customer I wouldn't know and cannot assume what falls under whose scope of work.

Had an amazing experience on my passport renewal with name change. My case was handled with Gayathri and she was very professional and prompt. The best part about the agency is that they know all the intricacies and deviations of the end to end process. I highly recommend SmotPro if you want a hassle free and smooth renewal process.

We took services for passport renewals and fresh issues for our family. The team has been helpful handling issues right from appointment, name difference corrections, affidavits, paper ads etc. This has been a one stop solution for us for complete process. Special thanks to Vijaylaxmi. She was exceptional in managing appointment and documentation for my wife who had name corrections and issues. The services are highly recommended!!

Hi i applied for my mother passport...my mother is alone in Bangalore but vijayalaxmi help to clear the appointment to police verification till we got pasport she supported alot thank you Lakshmi for your support and care thanks smotpro

I recently took a service from Smotpro for Dubai visa, their executive Pradeep assisted with the documentation. I got my Visa within 24hrs which is unbelievable. Thanks to the entire team. I would highly recommend their service for any type of visas and passport services.

Sravani from SmotPro was very informative, supportive, guided me well throughout the procedure, addressed all the queries all the time, good planning and organising. It was very good experience overall.